Training for volunteer managers

Our workshops are designed to be interactive and to give you the chance to try out new ways of working in volunteer management, recruitment and retention.


Dealing with Difficult Situations with Volunteers

Wednesday 24 October 2018, 10am-1pm
Do you worry about how to handle tricky or uncomfortable situations with your volunteers? Do you want to prevent or deal with problems more effectively?
Whether your organisation has an established volunteer programme or is starting up, this training is for you. This practical half-day training will cover:
• Identifying common problem areas and considering underlying causes
• Tips on how to prevent problems, including what policies and procedures to put in place
• Practical approaches to dealing assertively with problems when they do happen, including effective use of supervision sessions
• Preparing for and having difficult conversations
• Making decisions about when/whether/how to ask a volunteer to leave
• Tips on managing relationships between volunteers, and between volunteers and paid staff
Our training is in small groups, so there will be space for you to discuss particular situations that you are facing and get input from the group in a safe and confidential environment.
Cost. Our training programme is kindly subsidised by the London Borough of Tower Hamlets (LBTH) via a Mainstream Grant. This enables us to offer discounts to certain organisations. Cost starts at just £30. Book your place.

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