Our training is designed to be interactive so volunteer managers get the chance to try out new ways of working. Evelyn Rodrigues, our Training & Best Practice Manager, is a Certified Trainer, having completed the Learning & Performance Institute’s Trainer Performance Monitoring & Assessment (TPMA). This certification demonstrates Evelyn’s skills in delivering effective learning in line with a cross-industry recognised framework.
FREE Training: Dealing with Difficult Situations with Volunteers
Tuesday 10 September 2024, 10.30am to 1pm, FREE session on Zoom
Do you sometimes have to handle tricky or uncomfortable situations with your volunteers? Do you want to prevent or deal with problems more effectively?
Whether your organisation has an established volunteer programme or is starting up, this training is for you. This practical training will cover:
- Identifying common problem areas and considering underlying causes
- How to prevent problems, including what policies and procedures to put in place
- Practical approaches to dealing assertively with problems when they do happen, including effective use of supervision sessions
- Preparing for and having difficult conversations
- Making decisions about when/whether/how to ask a volunteer to leave
This session is suitable for experienced Volunteer Managers as well as those who are new to managing volunteers. Priority will be given to voluntary sector organisations with a base/office in Tower Hamlets, or that have services aimed at Tower Hamlets residents.
Venue: Zoom
Priority will be given to voluntary sector organisations with a base/office in Tower Hamlets, or that have services aimed at Tower Hamlets residents
**Cost: Our training programme is funded by the City Bridge Foundation.
The session is FREE to voluntary sector and public sector organisations with a base/office in Tower Hamlets, or that have services specifically aimed at Tower Hamlets residents. However, there is a non-attendance charge of £50 and this charge will be invoiced to your organisation if you do not attend without giving 48 hours’ notice. There is no charge incurred if bookings are cancelled at least 48 hours prior to the start of the session.
For any organisation without a base or services in Tower Hamlets, or private sector/commercial organisations, the session costs £50 per person. The fee is non-refundable, unless you give 48 hours’ notice of cancellation.
Managing Volunteers - Resources
VCTH produces factsheets on managing, recruiting and retaining volunteers so you're always up-to-date with best practice in volunteer management. We also cover topical issues. For instance, we have factsheets on safeguarding during the pandemic or on which roles require a DBS check. Access our factsheets on managing volunteers.